You are currently viewing only those items made visible to the public. Click here to sign in and view the full catalogue.
|DURATION||Start Date: 1st November, 2011
End Date: 30th June, 2013
A project for the School of Aeronautical, Automotive, Chemical and Materials Engineering (AACME) to standardise the admin processes, forms and methods of support for placement activity across its three departments using the Service Design approach.
The project adopted a Service Design approach to standardize the student placement processes across the AACME departments. It aimed to engage service users and service providers, students, admin staff and tutors, in the co-design of an efficient and friendly placement process. Service Design is a method that has been adopted in other research projects within CEDE and the project draws on, and contributes to, activities within the Jisc ‘Pedestal for Progression’ project http://progression.lboro.ac.uk.
The project aimed:
The project adopted a Service Design methodology and Blueprinting techniques to achieve objectives outlined above. The project required the participation of administrative staff, students and co-tutors and interviews. Workshops adopting Service Design engagement tools, including co-design, were organised to encourage the buy-in of service provides and service users (administrative staff, students and tutors) in developments to the placement process. The work was structured in iterative phases of discovery and development.
The work addressed an important issue of efficiency both in terms of the processes adopted in the placement of students across the school: standardising the process allowed for collaborations across the school in terms of employer recruitment and of monitoring students in their places of work and ensures quality. The approach has been devised to safeguard administrative and tutoring staff from the imposition of practices (including those shaped by the purchase of commercial software packages) that and not tailored to individual school requirements. The success of the project was to be determined by the satisfaction of service providers and service users.
The impact on student experience of an improved and efficient placement processes across the schools will be significant. Service Design techniques to encourage participation in change will ensure that improvements to processes will be tailored both to the needs of administrators and academic staff, as well as to students. Outcomes will include:
Creative Commons: Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0)
Item ID #.
Last Updated: 21st April, 2017